Release Fall 2024: DocBridge® Communication Suite

Compart Launches DocBridge® Communication Suite

Market launch of the DocBridge® Communication Suite: New standards in flexibility and technology in customer communication management.

Navigating the Transition to Modern Technology Platforms and Advanced Communication Practices

Upgrading to modern technology platforms offers numerous benefits for companies, including increased efficiency, better scalability, and more advanced communication practices.

CCM Cloud Communications

To foster closer integration between customer communication management (CCM) and customer relationship management (CRM), a major European service company has developed an infrastructure accessible by both self-hosted specialist applications and the Salesforce native cloud environment for customer communications.

Guided Interactive in Customer Communications

So-called Guided Interactive solutions support the organization by allowing an individual the ability to instantly create personalized correspondence via any leading business application and immediately route it through the Omni channel preference of the customer.

Compart North America Partners with Carahsoft, the Trusted Government IT Solutions Provider

Compart’s DocBridge® Solutions offer the technology to modernize the way Government Agencies deliver citizen service.

US Federal Government Mandated to Improve its Customer Experience

How is it that in the gilded age of information & technology governments across the globe communicate haven’t changed the way they communicate? Consider the potential improvements if citizens had better, faster and more personalized information regarding Covid and the changing protocols surrounding it. Imagine how much more effective we could be as a society if communication was improved, and savings for taxpayers and governments if these channels were digital?

Hybrid CCM Value Chain

DocBridge® software from Compart can easily augment or supplement current legacy systems, providing modern functionality without the expense and effort of replacing and remapping existing workflows.

IDC & Aspire Highlight Compart in their Evaluations

Independent analyst organizations highlight Compart in their evaluations and call attention the DocBridge^® platform.

FaaS in Customer Communication

Function as a Service (FaaS) is a relatively new cloud model that is an attractive option in communication and output management. Which processes are uniquely suitable for this service? We attempt to address this question as well as the general Pros & Cons.

IRS Implements DocBridge® Solutions to Address Document Accessibility Compliance

The Internal Revenue Service (IRS), a division of the Department of the Treasury of the United States of America, has chosen DocBridge^® software from Compart to more efficiently deliver taxpayer notices.

Modern Document Creation Software for Multichannel Communication

Higher performance, significantly lower maintenance costs, and the ability to issue every invoice "on demand" in four languages on all of today's digital and analog media. Read more about the project at Swisscom, Switzerland's largest telecommunications service provider.

More Document Automation in CCM through API

How do companies stay agile in their communication and output management to meet increasing customer expectations of speed and quality? This article discusses the growing role of APIs in modern omnichannel customer communication.

Packaged Business Capabilities – API Services for Customer Communication

Granular microservices, or Packaged Business Capabilities that can quickly and seamlessly integrate into existing IT infrastructures, including cloud environments, are becoming increasingly prevalent in corporate and government customer communications. Technologies such as Docker and Kubernetes provide the necessary foundation for their deployment, management, and scaling.

Driving Efficiency in Customer Communications through API

API services offer companies a wide range of opportunities to automate their customer communication processes further and expand their businesses overall. There are a few basic rules to observe.

Future-proofing Customer Communication Management Strategy

As society and technology continues to evolve, the way organizations and governments communicate with their customers and constituents is shifting. Flexible communications that can be consumed regardless of channel is paramount to success.