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Latest articles

DocBridge® Communication Suite: Spring Release 2026

Business Flows, Composition & AI: Transforming Customer Communications into a Governed Business Process

DocBridge® Pilot 5 Release

The technologically enhanced Version 5 of DocBridge® Pilot provides a stable, future-proof foundation for your output management. Take advantage of improved migration paths, transparent versioning, and full protection of your investment in existing configurations.

Comparting 2026

A gathering place for CCM experts. Under the theme “Communication from end to end - one process, many perspectives,” Comparting 2026 once again demonstrated why it is considered one of the key gathering places for the CCM industry.

Moving Beyond CCM with Agentic AI

How Agentic AI is Rewriting the Rules of Customer Interactions. Thorsten Meudt, Compart CEO, shares a straight, no-hype view on where the industry stands, what is actually changing, and where it is all heading. Where AI sits in CCM today. What is real, what is useful, and what is still peripheral.

Development and Technology

Compart Is Not Running From Its Legacy. It Is Rebuilding From It.

At Comparting 2026 in Germany, Compart, as a long-established infrastructure company, demonstrates that it is ready to leverage disruptive change to redefine its role in customer communication.

DocBridge® Communication Suite: Fall Release 2025

DocBridge® Communication Suite: Fall Release 2025: AI-Powered Efficiency, Business-Driven Design and Integrated Processes

Design Meets Content

High-performance customer communication: Compart’s architecture separates design from logic using theme chaining and reusable building blocks for enterprise-grade CCM.

Integrated Business Flows

Streamline your customer communication with Integrated Business Flows. Automate entire workflows from data to delivery for maximum efficiency and scalability.

AI-powered Template Migration

Accelerate your move to a modern CCM system: Migrate large volumes of PDF templates with precision – fully automated and seamless using the DocBridge® Communication Suite.

A Look at DocBridge® Accessibility Designer

Discover how the DocBridge® Accessibility Designer helps companies make millions of PDFs accessible, efficiently, at scale, and in compliance.

Beyond File Folders: Intelligent Resource Management with the DocBridge® Communication Suite

The DocBridge® Communication Suite brings order to resource management. With centralized storage, version control, dependency management, and granular access control, it enables transparent, secure, and efficient management of all communication building blocks.

Trends

From Chaos to Control: How Agentic AI Will Transform the CCM Manager's World

Agentic AI is fundamentally changing the role of Customer Communications Management: AI agents are increasingly taking on tasks autonomously and orchestrating processes around customer interactions. The article explores the opportunities that arise from this shift.

Agentic AI Workflows Will Disrupt CCM

Companies have invested heavily in AI to improve efficiency, yet results have fallen short of expectations. The issue lies less in the technology itself than in how it is applied. The key distinction between prompt-based and agentic AI determines what can truly be automated in CCM.

CCM for Insurance Companies

Discover how Customer Communication Management (CCM) in insurance helps insurers modernize legacy systems, improve efficiency, and enhance customer experience.

Introducing the AI Assistant in DocBridge® Communication Suite

Compart presents the AI Assistant in the DocBridge® Communication Suite: a smart co-pilot for the efficient creation of communication templates, data dictionaries, and tagging templates.

Perfecting Documents with Guided Interactive

With Guided Interactive, you effortlessly handle exceptions in customer communication – through guided manual adjustments in automated processes.

Efficiency Boost with AI

Compart demonstrates how Artificial Intelligence (AI) is transforming Customer Communications Management (CCM). Learn how AI automates repetitive tasks, optimizes document processes, and simplifies integrations.

Digital Accessibility in Archives

How can historically grown documents from archives be converted into accessible PDF/UA and accessible HTML5?

Use Cases

How Effective Document Approval Contributes to the Quality of Customer Communications

DocBridge® eApproval by Compart for successful document approval. Prevent confusion through precise reviews and increase efficiency and trust in your customer communications.

Seamless Format Transformation from AFP to PDF

Discover how a global financial institution achieved seamless format transformation from AFP to PDF, enhanced compliance, and operational efficiency with DocBridge® Mill Plus

Secure Solution for Legally Compliant PDF/UA Documents

As CCM experts, we help our customers convert documents into accessible PDF files. The solution developed by Compart not only automatically tags newly created documents, but also existing documents from archives.

CCM Cloud Communications

To foster closer integration between customer communication management (CCM) and customer relationship management (CRM), a major European service company has developed an infrastructure accessible by both self-hosted specialist applications and the Salesforce native cloud environment for customer communications.

IRS Implements DocBridge® Solutions to Address Document Accessibility Compliance

The Internal Revenue Service (IRS), a division of the Department of the Treasury of the United States of America, has chosen DocBridge^® software from Compart to more efficiently deliver taxpayer notices.

WWF Switzerland Prints Documents from Salesforce Cloud

WWF Switzerland has used Compart to develop a document management architecture that allows multichannel documents to be created and sent from within Salesforce Cloud.

Modern Document Creation Software for Multichannel Communication

Higher performance, significantly lower maintenance costs, and the ability to issue every invoice "on demand" in four languages on all of today's digital and analog media. Read more about the project at Swisscom, Switzerland's largest telecommunications service provider.

Inside Compart

Leadership Change: Thorsten Meudt Takes Over as CEO of Compart

As of January 1, 2026, Thorsten Meudt has taken on the position of Chief Executive Officer (CEO) of the Compart Group. Meudt succeeds Dr. Wolfgang Köstler, who has shaped the development of Compart over many years and will continue to support the company as Co-CEO until the end of February.

Compart Moves to a New Location in the City of Böblingen

Our working environment for the future: Compart GmbH moves into its modern office at Wolfgang-Brumme-Allee 3 in Böblingen, Germany. A new location. A clear direction. A strong future. More space for new ideas and innovation.

Compart and ITAICX Strengthen Strategic Alliance

Compart and ITAICX Strengthen Strategic Alliance to Deliver Next-Generation Customer Communication Management Across the Americas and Canada.

We Proudly Present: The New Compart Logo

Curtain up for the new Compart logo. Modern, smart, open - this is how our new company logo presents itself from today. How did this change come about?

Compart at the API WORLD 2022

Compart exhibited and presented in the world’s largest and longest-running API & microservices event, {API:WORLD} 2022

GENII Supports Succession Plan at Compart AG

GENII acquires all shares in Compart AG.

Compart North America Partners with Carahsoft, the Trusted Government IT Solutions Provider

Compart’s DocBridge® Solutions offer the technology to modernize the way Government Agencies deliver citizen service.

DevBlog

Integrate DocBridge® Communication Suite’s Guided Interactive Dialogs with Salesforce.com

This tutorial walks you through embedding DocBridge® Communication Suite’s Guided Interactive (GID) functionality into Salesforce via Visualforce and Apex.

Make Resources Portable with URI Mapping

URI mapping is an essential yet often misunderstood feature of the DocBridge Communication Suite. This guide aims to clarify its purpose, implementation, and the practical benefits it provides, particularly regarding resource portability and security.

Faster Onboarding with Data Dictionaries

With the introduction of data dictionaries in DocBridge Communication Suite Spring 2024, a layer of abstraction was created between external, sometimes widely varying data sources and a stable internal data model.

Enable Working Copies in DocBridge® Communication Suite

Find out how working copies in your development or design environment help you to test changes directly and avoid unnecessary “version explosions”.

Workaround for Podman Compose if Problems Occur When Downloading Images From the Compart Registry

Podman Compose may not be able to download OCI images from the registry despite a correctly executed login – a known Podman error!

Validating MFF Filter Profiles against the Corresponding MFF Schema

Compart supported file formats are configured via MFF filter profiles. Learn how users can validate the MFF filter profiles against the schema files to ensure that any changes have been applied correctly.

Specifying Input and Output Tray Settings with DocBridge® Mill

Often the page size is the only media (paper) related attribute set in files to be converted with DocBridge Mill. One reason is that not all data formats support media attributes, input trays or output destinations (stacker).