Key Enhancements and Their Benefits
1. Next-Level Interactive Communication Workflows
A key highlight of this release is the introduction of interactive communication workflows, making it easier for companies to efficiently manage personalized communication:
Seamless business application integration:
Personalized communication can now be generated interactively directly from a leading business application like Salesforce.
Template-based interactive dialogs:
Enables the automatic creation of interactive live dialogs from templates with predefined interactive areas.
Interactive dialog preview:
Users can now preview interactive dialogs directly within the DocBridge Communiaction Suite user interface before finalizing output.
Enhanced variable data handling:
Enables submission of variable data from business applications for personalized interactions.
Output channel previews:
Users can preview personalized communication based on the selected output channel.
Live preview across all output channels:
Users can see real-time output before finalizing communication.
Expanded template capabilities:
Templates can now embed interactive elements seamlessly.
Enhanced form rendering:
Updated layouts and controls allow flexible customization to improve user experience.
Why this matters:
These improvements enhance efficiency and personalization, enabling businesses to deliver engaging, real-time customer interactions.