CCM-Migration
Modernize Your Customer Communication
and Ensure Maximum Flexibility
with Our Cloud-Native CCM System!
Is Your Customer Communication
Cloud-native and scalable
Leverage a cloud-native Customer Communication Management (CCM) solution that efficiently handles growing data volumes and communication channels while adhering to the highest security and compliance standards.
Free from legacy constraints
Eliminate inefficient processes by integrating modern communication technology without losing existing formats and data.
Efficiency through open standards
Open standards and an intuitive interface enable seamless integration and connectivity with upstream and downstream systems, reducing training time and allowing your team to become productive quickly.
Rethinking
the CCM System
Why modernize?
Modernizing the Customer Communication Management system is essential for companies with high communication volumes aiming to prepare their infrastructure for future challenges. Transitioning from an outdated CCM system may require effort, but adopting a Commercial-Off-the-Shelf (COTS) solution based on open standards ensures compatibility with modern technologies and provides the flexibility needed for today's diverse communication demands.
Cloud solutions on the rise
As part of your CCM transformation, our cloud-native architecture enables easy integration, automates complex processes, reduces error risks, and protects against vendor lock-in. This foundation ensures long-term success in your communications, offering user-friendly software for your employees and consistent, personalized communication for your customers across the right channels at the right times. DocBridge® Communication Suite is a cloud-native CCM solution that also supports Any-Prem deployment, allowing you to choose based on your current needs and switch to a cloud option seamlessly when required.
More than half of all companies are investing in cloud
Which of the following statements applies to your company's investments in cloud activities?
Quelle: Bitkom Research 2024
Expert Opinion
"Migrating or modernizing a CCM system may initially seem daunting, but considering the risks and technological hurdles of outdated systems, modernization is the better choice. With comprehensive knowledge of various IT landscapes, a smooth migration is ensured, along with the optimization of data and document templates and compatibility assurance. Each consultation is as unique as the company itself."
Daniel Scheibe, Cloud Platform Strategist
Compart
Our Checklist for selecting a modern CCM System
guides you through all the essential points to consider
when choosing a future-proof solution.
Check Your Current System
Gain new insights and find out how to modernize your CCM System.
Why a CCM Migration Pays Off
Our CCM solution, DocBridge® Communication Suite, supports open standards like HTML5 and XML and is based on a microservices architecture for easy integration into modern cloud infrastructures alongside your existing upstream and downstream business systems. It is cloud-ready and adapts to your needs, regardless of data volume or complexity.
The user-friendly interface enables efficient management of complex communication processes and accelerates your CCM document creation process. It assists users in quickly reviewing and correcting during document creation. DocBridge® Communication Suite supports batch, transactional, and interactive communication within a single solution, offering comprehensive CCM resource management for enhanced convenience, quality, and collaboration.
Do you have questions about modernizing your CCM System?
As experts in Customer Communication Management software, we are always available to discuss your specific requirements and provide comprehensive advice. Whether you have general questions about modernization or seek detailed consultation on our solution.
Key Considerations
Risk reduction
Minimize dependence on proprietary systems and siloed knowledge. An internal system understood by only a few poses a high failure risk. A modern, open architecture helps avoid these single points of failure and ensures seamless integration with other business systems.
Future-proofing
Open standards and regularly updated software ensure your customer communication meets the latest security and compliance standards. This flexibility allows your systems to evolve without starting from scratch.
Productivity enhancement
Implementing modern software solutions with user-friendly and intuitive interfaces leads to smoother workflows, easier deployment, and increased productivity. Continuous updates keep your systems current, improving collaboration and efficiency.
Easy integration
DocBridge® Communication Suite supports seamless integration with existing systems like CRM, ERP, or marketing automation tools. It enables real-time data exchange, optimizing your processes. Open standards like HTML5 and XML facilitate easy system connections and customization through well-documented APIs.
Cost control and flexibility
DocBridge® Communication Suite is flexible and avoids vendor lock-in. You are not tied to a system long-term and can make adjustments as needed. The scalable cloud infrastructure reduces Total Cost of Ownership (TCO) and enables efficient responses to future demands.
Drive Your CCM Transformation –
From Analog to Digital Success
Real-World
Use Case
Use Case
Migration
Know-How
Know-How
Real-World
Use Case
Use Case
Cloud-based CCM Solution
A telecommunications company transforms its customer communication
To efficiently manage customer communication, a leading telecommunications provider implemented our cloud-based CCM solution. Integration with Salesforce seamlessly connected analog and digital channels through open standards and APIs. This facilitated rapid scaling and collaboration across departments. Automating and standardizing communication processes led to significant efficiency gains and reduced operational costs. Read the full success story of the Salesforce CCM solution and shape the future of your customer communication with us!
- Creation of complex documents in the cloud
- Format-independent document preview
- Automated output
Migration
Know-How
Know-How
Compart Expertise
Rely on our experience
Without in-depth knowledge of specific document formats, system migration can become unnecessarily complex, time-consuming, and error-prone. Different CCM systems often use unique structures, requiring precise migration of existing documents and templates.
Careful handling of diverse document formats ensures that quality and integrity – including layout, design, and personalized content – are maintained or even optimized during migration.
With over 30 years of experience managing complex documents across various formats and with powerful software, Compart guarantees a smooth and secure migration to modern architectures.
Companies benefit from a targeted approach that minimizes risks such as data loss, incompatibilities, and high costs while ensuring an efficient and successful migration.
We are here to help. Talk to us
"There is no document format we can't handle."
Stefan Wagner, Managing Director, Compart
