Compart, a global leader in scalable customer communication management (CCM) software, and ITAICX Global Consulting – formerly Exímia IT – a rapidly expanding BPO and consultancy powerhouse in customer experience and communications, today announced a strategic expansion of their long-standing partnership. The collaboration marks a significant step forward in delivering next-generation omnichannel communication solutions – based on the DocBridge® product suite – across Brazil, North America, and Canada.
Since 2012, Compart and ITAICX have been trusted allies in providing high-performance document processing and output management solutions to leading enterprises throughout Latin America. Now, with ITAICX’s deep expertise in digital transformation, automation, and customer-centric communications, the partnership will focus on deploying Compart’s most advanced platform: DocBridge® Communication Suite – a cloud-native, AI-ready CCM solution designed for seamless, personalized, and accessible customer interactions.
“This is a natural evolution of a relationship grounded in trust and technological excellence,” said Julian Kortländer, Head of Channel Sales at Compart. “ITAICX’s deep domain knowledge in customer experience, process automation, and regulated communications – combined with their presence in key international markets – makes them an ideal partner to bring DocBridge® Communication Suite to a new generation of enterprise clients seeking to modernize and scale their communications.”
By integrating Compart’s modular and open-standards-based CCM technologies into its portfolio, ITAICX will empower its clients – including top-tier organizations such as Bradesco, Banco Itaú, and Santander – with tools for document design, automation, resource management, and compliance-ready multichannel delivery.
“We see Compart not just as a technology provider but as a strategic enabler of intelligent, regulated customer communication,” said Weider D’Angelo, Chief Business Officer at ITAICX. “With the DocBridge® Communication Suite, we can now orchestrate complex communication journeys that integrate seamlessly with our clients’ platforms, reduce operational risk, and improve responsiveness across all digital and physical channels. This is precisely what the future of CCM requires.”
Through this reinforced partnership, Compart and ITAICX aim to co-deliver value across sectors such as insurance, banking, and public administration – where compliance, scalability, and customer experience are mission-critical.
Both companies remain committed to joint go-to-market initiatives, localized support, and continuous innovation aligned with evolving enterprise needs and regulatory requirements.
