Modern CCM platforms to adapt better to changing business needs
A software applications used for logistics and document generation, have been popular for over 20 years. Its value proposition was to automate and enhance customer experience by generating dynamic documents and delivering them through multiple channels in various formats. However, many of these platform's are outdated and unsupported, leaving existing users with the challenge of exploring options to move away from vulnerable legacy applications.
Over the years, numerous applications have been acquired by other companies, merged with or coexisted alongside other technologies, often failing to live up to the initial expectations of their user groups. As a result, customers were left with upgrade paths to new technologies that required significant upfront investments and provided little guarantee that these monolithic, proprietary applications would remain relevant in the future.
Companies that continue to use unsupported legacy applications face significant risks, including security vulnerabilities, compliance issues, and reduced functionality over time. They may face regulatory issues if they continue to use unsupported legacy applications that do not meet current compliance requirements. Moreover, security vulnerabilities in unsupported legacy applications can leave organizations exposed to cyberattacks, data breaches, and other security threats.