document creation

Navigating the Transition to Modern Technology Platforms and Advanced Communication Practices

Upgrading to modern technology platforms offers numerous benefits for companies, including increased efficiency, better scalability, and more advanced communication practices.

Use Cases

CCM Cloud Communications

To foster closer integration between customer communication management (CCM) and customer relationship management (CRM), a major European service company has developed an infrastructure accessible by both self-hosted specialist applications and the Salesforce native cloud environment for customer communications.

Trends

Guided Interactive in Customer Communications

So-called Guided Interactive solutions support the organization by allowing an individual the ability to instantly create personalized correspondence via any leading business application and immediately route it through the Omni channel preference of the customer.

Use Cases

WWF Switzerland Prints Documents from Salesforce Cloud

WWF Switzerland has used Compart to develop a document management architecture that allows multichannel documents to be created and sent from within Salesforce Cloud.

Use Cases

Modern Document Creation Software for Multichannel Communication

Higher performance, significantly lower maintenance costs, and the ability to issue every invoice "on demand" in four languages on all of today's digital and analog media. Read more about the project at Swisscom, Switzerland's largest telecommunications service provider.

Trends

Section 508 Compliance

Making documents and communications accessible is not about compliance – it’s the right thing to do… and will increase your marketplace.

Development and Technology

Packaged Business Capabilities – API Services for Customer Communication

Granular microservices, or Packaged Business Capabilities that can quickly and seamlessly integrate into existing IT infrastructures, including cloud environments, are becoming increasingly prevalent in corporate and government customer communications. Technologies such as Docker and Kubernetes provide the necessary foundation for their deployment, management, and scaling.

Development and Technology

Driving Efficiency in Customer Communications through API

API services offer companies a wide range of opportunities to automate their customer communication processes further and expand their businesses overall. There are a few basic rules to observe.

Development and Technology

Future-proofing Customer Communication Management Strategy

As society and technology continues to evolve, the way organizations and governments communicate with their customers and constituents is shifting. Flexible communications that can be consumed regardless of channel is paramount to success.

Trends

Smart Digital Documents are Intelligent Documents

“Smart documents” are digital documents that can do more than simply be printed and sent. They are intelligent. They contain information, codes and data for processing on all physical and electronic channels, going far beyond pure output.

Trends

Digital Accessibility – Solutions for Universal Accessible Communication and Documents

Universal accessibility automatically means inclusion. Embedding structural information is known in the jargon as tagging. Creating multichannel-capable, and therefore responsive, documents also takes care of the universal accessibility issue, practically as an afterthought.

Trends

Read and Extract Metadata from Documents

What does document processing look like in the future? Without a doubt, the most elegant method is to create an interface for the pure data, independent of page format, layout and channel. That is really the only way to efficiently prepare documents of all types and formats for digital and physical communication routes.

Development and Technology

HTML5 Instead of PDF: The End of the US-Letter Format

The PDF has been an important tool in digital transformations, but the next leg of our journey focuses on HTML5. Seamlessly displayed on all devices, HTML5 allows for links to many other API’s increasing flexibility and ease of use!

Development and Technology

Localizing Content: More Than Just Translation

For companies that want to offer more than the bare minimum in customer communication, there’s also no way around localization. For more and more people in today’s multicultural society, the primary language of the country where they reside is not necessarily their native tongue. Why not use this to your competitive advantage and modify content accordingly?

Trends

Accessible PDF: Digital Documents without Boundaries

Accessibility - not only a matter for people with disabilities. Why political correctness is also becoming increasingly important in business terms.

Compart Magazine