document management

Use Cases

WWF Switzerland Prints Documents from Salesforce Cloud

WWF Switzerland has used Compart to develop a document management architecture that allows multichannel documents to be created and sent from within Salesforce Cloud.

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Trends

More Document Automation in CCM through API

How do companies stay agile in their communication and output management to meet increasing customer expectations of speed and quality? This article discusses the growing role of APIs in modern omnichannel customer communication.

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Development and Technology

Future-proofing Customer Communication Management Strategy

As society and technology continues to evolve, the way organizations and governments communicate with their customers and constituents is shifting. Flexible communications that can be consumed regardless of channel is paramount to success.

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Development and Technology

KPI Monitoring in Customer Experience Projects

A key performance indicator systems must be strictly oriented to strategic corporate goals in document and output management - otherwise they remain ineffective.

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Trends

Read and Extract Metadata from Documents

What does document processing look like in the future? Without a doubt, the most elegant method is to create an interface for the pure data, independent of page format, layout and channel. That is really the only way to efficiently prepare documents of all types and formats for digital and physical communication routes.

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