Automated Customer Communication – Data: Eyes and Ears of the AI
The next stage of automation in customer communication is in full swing. AI supports extensive automation of all document-relevant processes. The basis for this is structured, consistent and centrally available data.
“Smart documents” are digital documents that can do more than simply be printed and sent. They are intelligent. They contain information, codes and data for processing on all physical and electronic channels, going far beyond pure output.
Input and output management are still operated separately in some cases - both technologically and organizationally. However, input and output processing of documents are increasingly merging.
