The analysis of documents and the associated auditing processes are not only an essential factor for production and data monitoring. It improves service and performance in customer communication and uncovers cost traps.
Everyone is talking about digitalization and digital data management. A Central system to manage digitization of data or data conversions is pinnacle to the success of any transformation project.
Automated Customer Communication – Data: Eyes and Ears of the AI
The next stage of automation in customer communication is in full swing. AI supports extensive automation of all document-relevant processes. The basis for this is structured, consistent and centrally available data.
“Smart documents” are digital documents that can do more than simply be printed and sent. They are intelligent. They contain information, codes and data for processing on all physical and electronic channels, going far beyond pure output.
Digital Accessibility – Solutions for Universal Accessible Communication and Documents
Universal accessibility automatically means inclusion. Embedding structural information is known in the jargon as tagging. Creating multichannel-capable, and therefore responsive, documents also takes care of the universal accessibility issue, practically as an afterthought.
Input and output management are still operated separately in some cases - both technologically and organizationally. However, input and output processing of documents are increasingly merging.
What does document processing look like in the future? Without a doubt, the most elegant method is to create an interface for the pure data, independent of page format, layout and channel. That is really the only way to efficiently prepare documents of all types and formats for digital and physical communication routes.
Digital Distribution of Documents: Service All Channels
Digital distribution of documents is replacing traditional postal output. Consequestly, documents must be made multi-channel capable, regardless of source or format, and ideally created at the same time. HTML5 and PDF are essential.
HTML5 Instead of PDF: The End of the US-Letter Format
The PDF has been an important tool in digital transformations, but the next leg of our journey focuses on HTML5. Seamlessly displayed on all devices, HTML5 allows for links to many other API’s increasing flexibility and ease of use!
Document Formats in Output Management: All Are Good, But None Are Better
When the topic of document formats comes up in output management, things quickly become controversial. An overview of the most important document formats and print data in document processing.