cloud

CCM Cloud Communications

To foster closer integration between customer communication management (CCM) and customer relationship management (CRM), a major European service company has developed an infrastructure accessible by both self-hosted specialist applications and the Salesforce native cloud environment for customer communications.

Development and Technology

FaaS in Customer Communication

Function as a Service (FaaS) is a relatively new cloud model that is an attractive option in communication and output management. Which processes are uniquely suitable for this service? We attempt to address this question as well as the general Pros & Cons.

Use Cases

WWF Switzerland Prints Documents from Salesforce Cloud

WWF Switzerland has used Compart to develop a document management architecture that allows multichannel documents to be created and sent from within Salesforce Cloud.

Development and Technology

Packaged Business Capabilities – API Services for Customer Communication

Granular microservices, or Packaged Business Capabilities that can quickly and seamlessly integrate into existing IT infrastructures, including cloud environments, are becoming increasingly prevalent in corporate and government customer communications. Technologies such as Docker and Kubernetes provide the necessary foundation for their deployment, management, and scaling.

Development and Technology

Driving Efficiency in Customer Communications through API

API services offer companies a wide range of opportunities to automate their customer communication processes further and expand their businesses overall. There are a few basic rules to observe.

Trends

Comparting 2020: DocBridge® CCM Cloud Solutions

In its product roadmap, Compart focuses on current trends such as automation, omni-channel output and cloud deployment strategies for customer communications, while continuing to drive technological improvements in traditional output management.