What can DocBridge® help you with?
Omnichannel content on all analog and digital channels
- Create a document only once - and use the Customer Communication Tool to distribute it automatically to all dispatch channels as required.
- Design directly in the web browser - based on templates, personalized, interactive, multilingual.
- Interactive preview during creation - test the appearance of the document on all media.
- Thanks to its well thought-out architecture, DocBridge® is scalable as required and allows future digital channels to be integrated as needed, thus adapting customer correspondence to ongoing developments on the software side.
- A central platform connects the existing IT systems with all conceivable analog and digital communication channels and thereby enables a mutual omni-channel data exchange.
Standardization in digital inbox
- Extraction and central storage of data as the basis for automated further processing of documents (e.g. case-closing processing, based on "artificial intelligence" methods).
- Scalable and high-performance conversion of incoming documents into rule-compliant archivable, barrier-free, protected and searchable formats (including PDF/A, PDF/UA, XInvoice) - depending on requirements.
- Typical activities of digital incoming mail including text analysis (e.g. opening/reading of e-mails, "unpacking" of e-mail attachments).
- Receipt, classification and assignment of incoming content of any type such as e-mails plus attachments, scans, faxes, digitally generated files including Office formats such as WORD or Apache OpenOffice, voice and messenger messages, images generated with mobile devices.
Document creation in the cloud
- Companies migrating more business applications to the cloud, especially multi-channel customer communication and all customer correspondence applications. Compart applications can be linked-on to existing infrastructures via API, quickly and easily adding powerful functionality to communication processes.
- Omnichannel-capable documents can be created from the "cloud", printed and sent on all analog and digital communication channels.
- The data required for omnichannel document generation resides in the cloud (e.g. in Salesforce, another CRM or ERP system, or in a private cloud) and is transferred from there to DocBridge® Customer Communication Software via a standard interface (e.g. REST API) for content generation.
- There, the data is merged with the template valid for the respective document type (thank you letter, donation receipt, welcome letter, etc.). This can be done ad hoc with individual documents or in batch with several data records at once.
Consolidation of all relevant data
- Automated consolidation of data from various document production systems, including the relevant hardware and software solutions from Compart and third-party providers.
- Central and unified repository, flexibly adaptable to specific requirements (including new communication channels, company growth).
- Comprehensive auditing of all processes, systems and events within multi-channel communication.
- The collected data can be prepared and graphically visualized in the form of reports and dashboards.
- Proactive notifications via e-mail.
- The user interface does not require installation on the client and can be extended and customized according to customer and user requirements.