Compart - Document- and Output-Management

CCM Software DocBridge®
Customer Communication Management

The end-to-end CCM solution
for customer communication on all channels

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1. Automated

Inbound and outbound
Omnichannel Customer Communications across all analog and digital channels – from content creation and email processing to delivery. Centrally stored data and platform flexibility equals consistent results.

2. Interactive

Customer Experience Management
Meet rising customer expectations with complex personalized Customer Communication combined with reliable control – especially when dealing with high volumes and a large amount of variable data.

3. Modular

Component-based CCM software
Integrate new applications and services into existing IT structures at will via open interfaces enabling the creation of companies new scenarios in modern communication and customer correspondence.

DocBridge® CCM Software

Together, we leverage our passion for customer communications to develop forward-thinking innovations that contribute to mutual growth and, more importantly, our customers' success.
Connecting people, systems and companies.
 

Communication Workflows
Communication Composition
Resource Management
Technologies
Communication Workflows

Maximize potential by delivering complex customer communication scenarios

Streamline communication workflows for optimized CCM value chains

Design and interactively test communication workflows with a graphical modeling UI

Ensure flexibility and scalability across upstream leading business applications and downstream delivery services

Integrate seamlessly with RESTful web services, message queues, Kafka topics, SIEM tools, and custom extensions

Connect effortlessly with ecosystem platforms like Twilio, Camunda, and Salesforce

Comprehensively monitor and track the entire CCM value chain

Communication Composition

Accelerate your CCM design and development process

Get real-time results immediately available while working in design or source code with innovative, responsive Live Preview – for any channel, with all business rules applied

Design templates intuitively with drag and drop and separation of content and styling

Minimize errors with immediate verification and helpful hints for fixing issues

View the layout and various output channels previews side-by-side and ensure that your documents are perfect even before the testing phase

Navigate through document structures using the intuitive tree view

Manage data sources for business users with re-usable data dictionaries and consistent data nomenclature

Developers can choose to edit document content directly in HTML and still benefit from real time live preview

Resource Management

Manage comprehensively all communication resources for your customer communication

Version all resources such as templates, texts, re-usable resources, data dictionaries, images, and communication flow configurations

Easily preview, compare versions and restore to previous versions

Keep an eye on the dependencies between resources and runtime references to external resources

Search and filtering resources for optimized design and maintenance of CCM resources

Check-out of working copies and intelligent resource locking for collaborative resource management

Apply fine-grained access controls for different roles to meet compliance requirements

Technologies

Secure your future competitiveness with cutting-edge technologies

Cloud-first architecture for deployment in your private or virtual private cloud, while VM deployments are still possible.

Deployment in a matter of minutes to a Kubernetes or OpenShift cluster with the provided HELM charts

Easily integrate the solution into CI/CD pipelines.

Comprehensive secure RESTful-based integration gateway

Proven deployability on cloud hyper-scalers like AWS and Azure to leverage platform native services and scalability

Ready for AI: Generate templates and resources using large language models, and analyze templates and resources efficiently with advanced AI capabilities (coming in Winter 2024)

Find out more about our CCM software for personalized customer communication.
 

DocBridge Communication Suite

 

Are you planning a project?

Compart will help you get there faster!

Simply request your personal Customer Communication Management software demo or consultation now.

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Would you like to receive more information about Customer Communication Management Software?

We will be happy to help you

Make an appointment today for a demo and individual consultation with our experts.

Trust in Compart

More than 1,500 customers from over 50 countries use DocBridge® CCM software to sustainably modernize and optimize their multichannel customer communications.

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What can DocBridge® help you with?

Omnichannel Communikation

Omnichannel content on all analog and digital channels

  • Create a document only once and use the Customer Communication tool to distribute it automatically to all required channels.
  • Design directly in the web browser – template based, personalized, interactive, multilingual.
  • Interactive preview during creation – test output appearance on all media.
  • Thanks to its well thought-out architecture, DocBridge® is scalable as required and allows future digital channels to be integrated as needed, thus adapting customer correspondence to ongoing developments on the software side.
  • A central platform connects the existing IT systems with all conceivable analog and digital communication channels and thereby enabling a mutual omni-channel data exchange.
Input Management

Standardization in digital inbox

  • Extraction and central storage of data as the basis for automated future processing of documents (e.g. case-closing processing, based on "artificial intelligence" methods).
  • Scalable and high-performance conversion of incoming documents into rule-compliant archivable, barrier-free, protected and searchable formats (including PDF/A, PDF/UA, XInvoice) - depending on requirements.
  • Typical activities of digital incoming mail including text analysis (e.g. opening/reading of emails, "unpacking" of email attachments).
  • Receipt, classification and assignment of incoming content of any type such as emails plus attachments, scans, faxes, digitally generated files including Office formats such as WORD, voice and messenger messages, images generated with mobile devices.
Cloud

Document creation in the cloud

  • Companies migrating more business applications to the cloud, especially omnichannel customer communication and all customer correspondence applications. Compart applications can be linked-on to existing infrastructures via API, quickly and easily adding powerful functionality to communication processes.
  • Omnichannel-capable documents can be created from the "cloud", printed and sent on all analog and digital communication channels.
  • The data required for omnichannel document generation resides in the cloud (e.g. in Salesforce, another CRM or ERP system, or in a private cloud) and is transferred from there to DocBridge® Customer Communication Software via a standard interface (e.g. REST API) for content generation.
  • There, the data is merged with the template valid for the respective document type (thank you letter, donation receipt, welcome letter, etc.). This can be done ad hoc with individual documents or in batch with several data records at once.
Monitoring

Consolidation of all relevant data

  • Automated consolidation of data from various document production systems, including the relevant hardware and software solutions from Compart and third-party providers.
  • Central and unified repository, flexibly adaptable to specific requirements (including new communication channels, company growth).
  • Comprehensive auditing of all processes, systems and events within multichannel communication.
  • The collected data can be prepared and graphically visualized in the form of reports and dashboards.
  • Proactive notifications via email.
  • The user interface does not require installation on the client and can be extended and customized according to customer and user requirements.

 

Compart expert consulting for customer communication software

Let's talk and get started

We will show you how to create the basis for extensive automation of all document-relevant processes with consistent data and open interfaces in your customer communication.

Use the DocBridge® Customer Communication Platform to create a future-proof solution for your communication, digitization and modern correspondence - whether emails, personalized mailings or print and dispatch processes including high-volume bulk mailings. Improve your omnichannel strategy also in the context of digital corporate communication with our professional software solution including a platform for input and output management.

Discover DocBridge® CCM Software – arrange a demo now!

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