customer communications

Driving Efficiency in Customer Communications through API

API services offer companies a wide range of opportunities to automate their customer communication processes further and expand their businesses overall. There are a few basic rules to observe.

Development and Technology

Future-proofing Customer Communication Management Strategy

As society and technology continues to evolve, the way organizations and governments communicate with their customers and constituents is shifting. Flexible communications that can be consumed regardless of channel is paramount to success.

Trends

Automated Customer Communication – Data: Eyes and Ears of the AI

The next stage of automation in customer communication is in full swing. AI supports extensive automation of all document-relevant processes. The basis for this is structured, consistent and centrally available data.

Trends

Comparting 2020: DocBridge® CCM Cloud Solutions

In its product roadmap, Compart focuses on current trends such as automation, omni-channel output and cloud deployment strategies for customer communications, while continuing to drive technological improvements in traditional output management.

Trends

Digital Accessibility – Solutions for Universal Accessible Communication and Documents

Universal accessibility automatically means inclusion. Embedding structural information is known in the jargon as tagging. Creating multichannel-capable, and therefore responsive, documents also takes care of the universal accessibility issue, practically as an afterthought.

Development and Technology

Compart Launches CCM Evidencing Solution

DocBridge Auditrack is a scalable and powerful software solution that monitors and provides real-time feedback on the entire CCM production process.

Development and Technology

Digital Distribution of Documents: Service All Channels

Digital distribution of documents is replacing traditional postal output. Consequestly, documents must be made multi-channel capable, regardless of source or format, and ideally created at the same time. HTML5 and PDF are essential.

Development and Technology

Document Processing Solution – Batch vs. Transactional

For the time being, batch processing in will remain an integral part of digital output management. With the rise and increased demand of digital communications, output processes and the systems that control them are becoming increasingly flexible.

Development and Technology

Localizing Content: More Than Just Translation

For companies that want to offer more than the bare minimum in customer communication, there’s also no way around localization. For more and more people in today’s multicultural society, the primary language of the country where they reside is not necessarily their native tongue. Why not use this to your competitive advantage and modify content accordingly?

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Compart Magazine