New Standards in Flexibility and Technology in Customer Communication Management

Compart, a leading specialist in output management and customer communication management, is pleased to announce the launch of DocBridge® Communication Suite.

With the new product, Compart offers companies with high volumes of customer communication, such as insurance companies, energy suppliers, telecommunications providers, etc., a cloud-native end-to-end solution for seamless, personalized customer communication management (CCM). The DocBridge® Communication Suite enables more speed, precision and convenience in all process steps from data capture to document creation and distribution to the customer in an integrated CCM solution.

Future-proof cloud-native architecture

Compart can look back on more than 30 years of experience in handling data streams, documents and customer communication, on which more than 1,500 customers in over 50 countries rely every day. “With the DocBridge® Communication Suite, we are once again demonstrating our innovative strength. Thanks to the consistent use of open standards and the modern cloud-native microservices architecture that supports Kubernetes and OpenShift, the product can be seamlessly integrated into existing and future systems, reduces dependency on individual providers and grows with our customers' business requirements,” emphasizes Thorsten Meudt, CTO at Compart.

Taking the tried and tested to a new level

The DocBridge® Communication Suite consolidates proven components that Compart already offers in the CCM sector, such as DocBridge® Gear, DocBridge® Impress and DocBridge® Resource Director, into a modern, integrated solution based on a cutting-edge technological architecture. This guarantees easy installation and use in cloud environments. The DocBridge® Communication Suite also impresses with:

1. Flexibility and investment security thanks to open standards

The DocBridge® Communication Suite is characterized by its flexibility, user-friendliness and future-proofing. The use of open standards such as HTML, CSS and XSLT enables seamless integration into existing systems and prevents vendor lock-in. Thanks to familiar technologies, existing investments are protected in the long term and projects are accelerated.

2.  Increased efficiency and error prevention thanks to innovative live preview

A highlight of the suite is the modern and intuitive user interface for document design. The innovative and responsive live preview allows the user to see the layout view and the finished documents for different output channels side by side and in real time during the creation process. This speeds up the development process, simplifies workflows and minimizes errors.

3.  Comprehensive resource management and connectivity

The DocBridge® Communication Suite provides comprehensive resource management and broad connectivity to upstream and downstream systems throughout the CCM production chain, including RESTful Web Services, Message Queues, Kafka Topics, SIEM tools and custom extensions. CCM processes can be graphically modeled and tested and are available for integration with popular platforms such as Twilio, Camunda and Salesforce.com.