Hybrid CCM Value Chain
DocBridge® software from Compart can easily augment or supplement current legacy systems, providing modern functionality without the expense and effort of replacing and remapping existing workflows.More
Compart works hard to bring the clients the best technology, products and service. So, when independent analyst organizations take the time to highlight Compart in their evaluations and call attention to our DocBridge® platform, the company is thrilled to take a moment to share that good news.
Several months back the premier global market intelligence firm, IDC named Compart a “Vendor to Watch” in IDC Marketscape: Worldwide Cloud Customer Communications Management Applications 2022. In addition, just recently a leading authority on Customer Experience and Customer Communication Management, Aspire placed Compart in the Leaderboard™ as an aspirational vendor for CCM technology (Customer Communications Management technology) and as a leader for Enterprise Communications Processing (ECP).
The Compart DocBridge® product family includes modules to enable quality assurance, evidencing, orchestration, creation of accessible documents, and omnichannel distribution, as well as document conversion technology that preserves original document attributes utilizing what Compart calls "Docponents" - 141 different document elements that are the building blocks of documents. DocBridge® solutions can be integrated into existing infrastructures through documented web APIs and linked with third-party applications. The new offering offers business users a guided interactive experience to contribute content to communication, then preview the design across batch interactive channel types prior to omnichannel distribution.
“Customer communications management applications (CCM apps) are a diamond in the rough for providing connected and engaging customer experiences,” says report author Marci Maddox, research director of IDC’s Digital Experience Strategies program. “CCM cut its teeth on generating and delivering some of the most complex and highly regulated documents at scale. This market has quietly transitioned to a multichannel personalized communication powerhouse and is an untapped resource for many customer experience strategies.”
Maddox continued, “Technology buyers should consider the benefits that a CCM application can provide to deliver consistent, engaging, and highly interactive relationships their customers will appreciate and in turn boost loyalty, lifetime value, and profit margins to the business.”
Compart is extremely proud and excited about the innovations in CCM technology and the recognition that has industry experts like Aspire and IDC taking notice.