DocBridge^® Gear

Platform for Process Automation
in Customer Communication

Use

Benefits

At a Glance

Why DocBridge?

Use

Integration
Integration of applications for virtually every conceivable input and output channels via open interfaces ("API First").
Performance
High performance even with large document volumes through consistent optimization of communication processes.
Flexibility
Extensibility through the use of NodeJS (NPM packages), documented, web-based APIs and customer-specific process modules.
Variability
Customer-specific modeling of document control processes according to freely definable parameters. Your business, your rules. Our professional services team will work with you.
Transparency
Track and trace all running processes.
Reusability
Availability of all configured (partial) processes as a web service to be called by third-party solutions.

Benefits

Maintenance
Significantly fewer interfaces due to decoupling of applications and input/output channels (reduced maintenance effort)
Output Channel
Immediate availability of new output channels for all applications.
Flexibility
High scalability and seamless integration.
Cloud Capability
Flexible deployment both in traditional IT environments and in cloud scenarios.
Scope of Functions
Access to the complete range of functions of all Compart products: Creation, conversion, further processing, validation, quality assurance, dispatch.
Extensibility
Ability to add additional custom functions using interfaces (API) and NodeJS packages.

At a Glance

Take a look at the graph beneath illustrating data and document-related customer communication processes.

Why DocBridge?

DocBridge® provides high-performance, platform-independent and scalable software solutions for Omnichannel Customer Communications and document management.

Experts for Omnichannel Document and Output Management
Bridge between the analog and digital document world
Digital first: state of the art document generation focused on electronic communication
Proven expertise in quality assurance, document conversion and mail bundling/postage optimization
Wealth of technology and consulting know-how for batch and individual processing

Headquartered in Germany, the company has been a market presence for 30 years, with subsidiaries and a network of partners in Europe, Africa, and North and Latin America.

Compart helps businesses create, produce and distribute documents using applications for compliant and efficient processing of large volumes of data in batch as well as transaction processes.

The DocBridge® product family that Compart develops, sells and supports covers the document and output management process from start to finish: creation, preparation, and output of information on every physical and electronic channel.

The company enjoys a reputation as a trendsetter worldwide. More than 1,500+ customers from a wide range of industries in over 50 countries (including banks, insurance companies, energy suppliers, telecommunications companies, print service providers, public administrations, logistics, and healthcare) use Compart applications.

Platform for configuration and control of all document-related customer communication processes

DocBridge® Gear is a product of the DocBridge® Communication Suite

DocBridge Communication Suite

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API First: New Generation of Process Control and Modeling

DocBridge® Gear is a platform with which all processes of document creation, conversion, modification and output can be easily configured customer-specifically - independent of a specific (given) page format and based on raw data. Typical quality assurance processes (document check/comparison, validation, release workflows, etc.) can also be modelled.

The basic principle of DocBridge® Gear is the use of reusable worklets that stand for specific functionalities and sub-processes. These worklets can be very granular (small, manageable processes) or very large (multiple nested processes/consideration of various complex criteria). Nevertheless, changes in the worklets can easily be taken into account without the need for time-consuming reprogramming.

DocBridge® Gear is primarily aimed at companies that deal with Omnichannel communication and are looking for a solution for seamless integration of various business applications, applications that have sometimes been silo'd and thus ineffective.

Key benefits:

Support for batch and transaction processing
Integration of any number of specialist applications
Connection of digital and analog communication channels

DocBridge® Gear: Seamless Integration of Different Business Applications

Learn in the video how DocBridge® Gear can be used to easily configure all document creation, conversion, modification, review and output processes on a user-specific platform.

The Software: Main Features and Concept

Architecture and Components

Functionality

Innovation

Supported Formats

Architecture and Components

DocBridge® Gear consists of three components:

Process Engine:
As a core system, the Process Engine processes processes that consist of individual sub-steps, the so-called worklets.
Process Monitor:
The monitor is used to manage, monitor and control the processes, which can be configured at will via a graphical user interface.
Worklet Editor:
This tool serves as a graphical interface for the administration and configuration of processes and individual worklets.

Different worklet types are available:

Native Worklets allow access to all core functions contained in the DocBridge® Mill Toolkit.
Compound worklets allow entire sub-processes to be saved as worklets and thus made reusable without additional effort - both in complex overall processes and within the framework of web services.
With scripting worklets, project-specific functions of Javascript or type script bindings can be integrated. The entire universe of NPM packages is available.

Functionality

What can DocBridge® Gear do?

Configuration
of simple and complex workflows of customer communication based on data and documents.
Connection of input channels
and business applications that deliver raw data.
Digital and analog output channels
are connected once and are then available to all processes and applications.
Permanent monitoring
and professional error handling.

Innovation

DocBridge® Gear

is currently available for project-specific implementations.

Please contact us directly or use the contact form on this page.

Supported Formats

AFP
HTML
PostScript
SVG
Grid formats
PDF
PCL 6
IPDS
PCL 5
(s. Compart Matrix)

A complete overview of supported input and output formats is provided in the Compart Matrix.

Compart Matrix

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DocBridge® Gear in Practice

1 Connection of Modern Cloud Applications and Digital Output Channels

Aim

A company wants to improve customer service by connecting the latest digital communication channels such as messenger services (WhatsApp, SMS, etc.), web portals and e-mail. These communication channels must be able to be connected to several existing business applications, e.g. CRM or ERP, some of which are sourced from the cloud.

Solution

Connection of business applications:

DocBridge® Gear provides various interfaces, such as REST Services, which can be used to exchange raw data in various formats (XML, JSON, CSV, etc.) as well as data already prepared for printing (PDF, AFP, etc.). This makes it possible to integrate both cloud applications and legacy applications. The connection only has to be made once with DocBridge® Gear and not individually for each combination of application and output channels. In addition, information returned from the channels can also be returned to the applications.

Connection of the communication channels:

Output channels can be connected either directly or via third-party services such as Twilio. DocBridge® Gear also provides various interfaces such as REST for this purpose. This gives companies the choice, for example, of sending their e-mails directly via their own SMTP server or using a cloud service such as Amazon Simple E-Mail Service (SES). Of course, it is also possible to connect archives, messenger services and fax machines.

Use

Flexibility and overview: DocBridge® Gear manages the relationships between business applications and digital and analog input and output channels in one central location.
Future-proof: Thanks to innovative interface concepts such as REST, applications are also prepared for the communication channels of the future, while existing applications are also served by Compart's comprehensive competence in print data streams.
Agility and cost reduction: The effort required to connect additional input/output channels or new applications is significantly reduced and the systems can be put into productive operation more quickly.