Compart Launches DocBridge® Communication Suite
Market launch of the DocBridge® Communication Suite: New standards in flexibility and technology in customer communication management.
MoreThorsten Meudt |
In today's complex world of customer communications, managing the assets that make up your documents – templates, logos, legal disclaimers, style guides – can feel like chaos. Files are scattered across shared drives, version control is a nightmare of filenames like Invoice_template_v3_final_final.docx, and a simple change to a logo can trigger a company-wide fire drill.
DocBridge® Communication Suite (DBCS) transforms this chaos into a controlled, efficient, and reliable system. It moves beyond simple file storage to offer a true resource management platform. Let's explore how.
First, let's redefine what a "resource" is. In the world of DBCS, it's not just the final letter or statement. A resource is any component used to build your communications. This includes:
By treating every component as a managed resource, DBCS provides a powerful, holistic approach to document creation.
The power of DBCS lies in four key principles that work together to give you unprecedented control and reliability.
Forget hunting through messy folders. DBCS provides a central repository for all your resources, organized in a clear, logical directory structure right within the web interface . This "single source of truth" ensures that everyone in your organization is working with the correct, most up-to-date assets.
This is where DBCS truly shines. Every resource has a complete version history, allowing you to track changes, compare versions, and even roll back to a previous state if needed. The system makes a critical distinction between:
This robust versioning means you can edit templates fearlessly, knowing you have a full audit trail and the ability to restore an older version with a few clicks.
A document template is rarely self-contained. It
depends on other resources: a stylesheet for its layout, a font for its text, and an image for its logo. DBCS understands and actively tracks these relationships .
What does this mean for you?
This intelligent tracking prevents the runtime surprises and broken documents that plague systems relying on simple file links.
In a business environment, not all resources are created equal, and not everyone should have the ability to change them. DBCS provides a powerful governance framework:
Imagine your marketing department updates the company logo. Here’s how this simple change is managed safely in DBCS:
1. The new logo file is uploaded, creating a new version of the logo resource.
2. A template designer opens an invoice template that uses the logo. The system knows this dependency.
3. To make the change, the designer starts by creating a working copy of the official invoice template.
4. They update the template to point to the new version of the logo resource.
5. When they are satisfied, they publish their working copy. This creates v2 of the invoice template, which is automatically set to a Pending state.
6. A manager receives a notification to review the change. They can see both the old and new versions.
7. The manager approves v2 of the template.
8. From that moment on, all new production runs of the invoice will automatically use the updated and approved template with the new logo.
What used to be a risky, manual process is now a transparent, controlled, and auditable workflow. By managing every component as a versioned, dependency-aware resource, DocBridge® Communication Suite gives you the power to tame document chaos and communicate with your customers with confidence and efficiency.