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Compart launches software for auditing customer communication

The greatest benefit for users is that the tool gives them easy access to the entire multi-channel communication cycle of their company

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Product premiere at the start of the year: Compart announces that a new software for real-time monitoring, evaluation and traceability of processes, systems and events in the customer communication of companies is now available.

DocBridge® Auditrack is a scalable and powerful software solution that enables the tracking and tracing of correspondence throughout the entire production cycle: The path of a document can be tracked seamlessly from creation to dispatch. The solution was first presented to the general public at Comparting last November.

Developed to meet specific customer requirements, the software automatically consolidates the relevant information from various applications and areas of document production in a central repository. This can be adapted to specific customer requirements (e.g. consideration of new communication channels). The collected and consolidated data can then be processed and visualized in the form of reports and dashboards.

The greatest benefit for users is that the tool gives them easy access to the entire multi-channel communication cycle of their company and enables them to analyze it according to various criteria. DocBridge® Auditrack provides real-time process-related data, enabling users to respond quickly and early to critical situations and bottlenecks. In addition, the software enables detailed research on the basis of various filter and search options.

With DocBridge® Auditrack, Compart reacts to a typical cross-industry suffering pressure: More than ever before, complex regulatory requirements are forcing companies to monitor their customer communication across all channels and provide legally compliant proof. This applies not only to the documents themselves (receipt, creation, dispatch/issue), but also to the associated "events" during the entire communication process.

With its central and generally accessible data repository, DocBridge® Auditrack creates the technological basis for this.

More about the role of auditing in customer communication at www.compart.com/en-US/auditrack

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