One thing became clear at Comparting: "Freedom in communication" has many facets. Complete solution or selected microservices, on premise or cloud, private or public cloud - the bandwidth is wide and the batch world with its monolithic software packages for output management will not disappear overnight. Paper will be with us for years to come. But the world of customer communications is becoming more transactional. As a consequences, flexibility is in high demand, and expectations of speed and quality in customer communications will continue to rise
Five years ago, people were still satisfied with response times of several days, but today they feel nervous if the answer is not immediate.
Two worlds, then - the print-oriented, batch-driven document world on one hand, and transactional processing on the other. Many companies now rely on hybrid approaches, as was heard in several presentations.