Trends

Moving Beyond CCM with Agentic AI

How Agentic AI is Rewriting the rules of Customer Interaction

Watch the first episode:
 

1. How is AI going to impact CCM

CCM is at an inflection point. AI is no longer just a productivity add-on sitting at the edge of CCM platforms. It is moving to the core – and with agentic systems, it is beginning to reshape the entire way enterprises manage customer interactions. We sat down with Thorsten Meudt, our CEO, to get a straight, no-hype view on where the industry stands, what is actually changing, and where it is all heading.

More videos coming soon:

2. Why low-code is being disrupted – and why prompting is becoming the new way to build CCM applications
3.
What makes agentic different – and why it matters for customer-facing processes
4. The future of CCM – why we believe the destination is customer interaction management, not just document output

 

About us
Compart delivers AI-powered solutions for next-generation Customer Communication Management (CCM). At the heart of our portfolio is the DocBridge® Communication Suite, a central platform that seamlessly orchestrates business processes, document templates, and omnichannel communications. Interested in a demo?  Get in touch here