Output Management

Automation as a key to efficiency, quality, and future viability

Omnichannel
Output Management Software

Stable and secure processes instead of manual bottlenecks

Companies with high communication volumes – such as insurance providers, banks, telecommunications or utility companies – face the daily challenge of sending large quantities of documents efficiently, on time, and error-free across various channels. Manual processes quickly reach their limits: they are error-prone, costly, and difficult to scale. At the same time, the demands for cost efficiency, compliance, and sustainability are increasing. To meet these demands, highly automated, flexible, and future-proof solutions are required.

Maximum Automation

Process documents fully based on rules. This minimizes manual processes – giving your staff more freedom for value-adding tasks.

Quality & Compliance
Across All Channels

Whether via letter, email, customer portal, or app – documents from various source systems reach your customers on time and error-free through their preferred channel.

Costs & Sustainability

Through consistent digitization, comprehensive monitoring, and efficient bundling of shipments, both economic and environmental benefits can be achieved.

Output Management System Channels

The Output Management System of the Future:
Advantages at a Glance

Any Input Format

Collect incoming documents and data from all source and legacy systems via integrated interfaces – regardless of the format.

Error-Free Processing

Automatic processing and preparation of documents ensures consistently high quality and compliance – while saving time and costs.

Omnichannel Distribution

Automatic conversion to the appropriate output format for all digital and physical channels – including archiving and creation of accessible documents.

Postage Optimization

Bundle and sort mail intelligently to make the most of postage discounts.

Scalable and Reliable

Scalable computing power adapts dynamically to mailing volumes, efficiently managing even peak loads on time.

Monitoring and Reporting

Monitor the entire document production to best control your processes and demonstrate compliance in audits.


DocBridge® Production Suite
Control center for all document-based processes

Fully automatable, scalable, and transparent.

Core Functions in the Output Management Process

A powerful document workflow management system links and controls all necessary processing steps into a fully automated production process. Key functions include:

  • Conversion of documents of any type and format
  • Enrichment with additional information such as QR codes, barcodes, DataMatrix, OMR marks, or promotional messages
  • Merging, modifying, and splitting of mailings
  • Automatic inclusion of printed or digital inserts
  • Intelligent bundling and sorting of shipments
  • Control of post-processing machines (e.g., enveloping, stapling, cutting)
  • Automated return mail processing
  • Flexible reprinting for misprints and returned mail
Omnichannel Output Management Software / Documents und Workflows
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Relieve Staff, Unlock Potential

The shortage of skilled workers and high personnel costs increase the need for operational relief. Automating the entire output management process allows mailings to be completed in a fraction of the time. Employees are relieved of routine tasks and gain valuable capacity for more strategic responsibilities – increasing overall company productivity.

Modern Output Management Boosts Digitalization

DocBridge® Production Suite enables companies to systematically prepare existing documents and deliver them through the appropriate channel – digital or physical. The central "hub" decides based on rules which document is delivered in which format and through which channel. Departments like sales, marketing, or customer service define the criteria. The platform supports digital-first approaches while maintaining traditional delivery options – to reduce costs and achieve sustainability goals without sacrificing flexibility.

Questions About Modernizing Your OMS?

As experts in Output Management Systems (OMS), we are here to discuss your specific requirements and provide comprehensive consultation – whether you have general questions or want a detailed demo of our solutions.

Talk to us / Request a demo

Output Management: Centralized Delivery of Documents of Any Type and Format

OMS Output Management System - DocBridge Software UI

Consistent Input Processing and Structured Data Handling

DocBridge® Production Suite
Process incoming documents from a wide variety of sources like ERP, CRM, or DMS systems – regardless of format. A flexible interface architecture allows seamless integration of existing applications and legacy systems. Before further processing, all content is analyzed and relevant data – such as addresses, customer numbers, or document types – are automatically extracted.

  • Captured metadata is stored in a central relational database; corresponding documents flow into a central mailing pool.
  • This structured processing is critical: inconsistent customer information quickly leads to erroneous or delayed communication.
  • The clearly defined process of data capture and storage ensures not only efficiency and data quality but also compliance with legal and data protection requirements.

End-to-End Traceability:
For Maximum Transparency and Regulatory Security

Central tracking of all communications – whether digital or physical – allows full visibility into each process step: from document creation to printing, enveloping, mailing and handover to postal services. This minimizes operational risks and ensures compliance requirements are reliably met and auditable.

Document Production and Output Management System Monitoring

Intelligent Document Production Monitoring:
Smart Decisions Based on KPIs

  • Identify cost-saving opportunities
  • Improve production system utilization
  • Respond early to processing deviations
  • Meet service level agreements (SLAs)

DocBridge® Production Suite

Automation, Document Processing, and Modern Output Management

DocBridge Production Suite

What Matters?

Automation and Efficiency

Automation and Efficiency

End-to-end digital and automated processes reduce errors and save resources.

High Output Quality

High Output Quality

Documents must be flawless in content, design, and technology – across all preferred customer channels.

Scalable

Scalable

Scalable computing power dynamically adapts to mailing volumes to handle peak loads efficiently.

Open to New Systems

Open to New Systems

Open APIs and standard formats allow rapid integration of new systems and services.

Use Cases

1 ThyssenKrupp Steel Europe
2 Local Government
3 Swedish Police
4 arvato Bertelsmann
5 rku.it
1 ThyssenKrupp Steel Europe
High Level of Automation and Low Risk of Errors

When thyssenkrupp Steel Europe AG brought its output management (OM) back into house in 2015, this meant a fundamental structural change: Instead of a classic printing company, a Group-wide "competence center for print and digital media" was created, thus laying the foundation for the multichannel document processing.

In addition to five-digit postage savings, the Group achieved one thing above all else: establishing itself as a professional service provider for output management.

"The risk of swapping jobs, printing documents incorrectly or sending them incorrectly is close to zero on DocBridge Pilot."

Oliver Helfrich thyssenkrupp Steel Europe AG
Oliver Helfrich
thyssenkrupp Steel Europe AG

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2 Local Government
Electronic Dispatch by Certified Delivery Service

The state establishes a dual transit system and thus lays the foundation for a multi-channel, centralized output management system: digital documents are sent either by email or via a certified electronic delivery service sent to the recipient by post. Central hub: DocBridge® Pilot.

"The performance and reliability is extraordinary, considering that the Compart software handles even very complex data structures and different formats confidently."

Franz Koch Provincial Government Burgenland
Franz Koch
Provincial Government Burgenland

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3 Swedish Police
Centralized Printing with Automated Presorting of Mass Mailings

With the establishment of a central pressure center in Kiruna, the Swedish police (Polismyndigheten) creates the basis for transparency and cost reductions in their document processing.

  • 3.7 million shipments with approximately 17 million document pages annually
  • Lower postage costs through automated pre-sorting
  • Control of print jobs in terms of optimal capacity utilization
  • Higher transparency in document processing (which jobs are/were processed in a certain period of time, where there are bottlenecks, were all documents processed with great impact, were there incidents?)

 

Swedish Police Authority
Swedish Police Authority
(Polismyndigheten)

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4 arvato Bertelsmann
Performance Increase through Scaling

Arvato direct services Gütersloh GmbH has set its output management to a higher technological and organizational level.

Today, arvato processes four times the amount of mail in the same time compared to before - thanks to the almost unlimited scaling capabilities of DocBridge® Pilot. The software enables high performance parallel processing of complex jobs.

"The scalability of the software is almost unlimited, so even if the customer increases their shipment volume even further, we need not worry."

Oliver Simon arvato
Oliver Simon
arvato

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5 rku.it
Automated Output Management and Established Internal Document Review

With the combination of printing and job processes, rku.it GmbH achieves a previously unattained high level of automation in document production. At the same time, it establishes a high degree of production security by establishing an internal test and approval authority, which also benefits customers, partners and external service providers.

"Above all, the professional handling with different input and output formats can be implemented very well with DocBridge Pilot."

Holger Schwarz rku.it
Holger Schwarz
rku.it

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Solution for Legally Compliant Accessible PDF/UA Documents

As CCM experts, we help our customers to convert documents into accessible PDF files.
Find out how.

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Automated Document Checking with Variable Data

Do you have your document quality under control? What should you do if the legal compliance requirements in document processing are increasing but no resources are available for auditing?

Learn about a smart QA software
More Topics
Auditing und Monitoring von Dokumenten und Prozessen
Transparency in Document Production

Our white paper “Auditing in multichannel communication” explains how companies can maintain an overview of their customer communication processes despite increasing complexity and react to sudden changes or disruptions in document production.

Get the White Paper

Compart Makes Your Output Management System
 Omnichannel-capable

Why Compart?

Expertise for data streams of all kinds

Struggling with digital transformation? Benefit from our over 30 years of experience transforming documents and print data streams

Innovation

High-performance solutions for modern Omnichannel Output Management and Customer Communication Management (CCM)

Trendsetters and Partners

Member of committees for the standardization of customer communication processes (AFP Consortium, PDF Association, Doxnet, Bitkom)

Reputation

More than 1,500 customers in almost 50 countries

OMS Unternehmen / Output Management System Anbieter Compart

Solutions

DocBridge® Pilot

Omnichannel Output Management Software

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Want to Know More?

Talk to our Product Experts

Consultation / Demo

DocBridge® Auditrack

Production Monitoring

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DocBridge® Spool

Print Production

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DocBridge® Software Solutions

Customer Communication Management,
Document Processing and Output

DocBridge Communication Suite
DocBridge Production Suite

 

FAQ

What is Output Management Software?

Output Management Software controls, automates, and optimizes the entire process of document creation and distribution—regardless of channel, format, or system origin. It ensures that information reaches customers, partners, or authorities securely, efficiently, and in compliance with regulations.

Modern solutions support both digital channels (email, app, customer portal) and traditional methods like postal mail – enabling an omnichannel strategy with centralized control.

Learn more about Output Management Software

What are the benefits of Output Management for companies?

Automation saves time and costs, reduces errors, and eases the workload for employees. At the same time, Output Management improves communication quality, enhances traceability, and supports compliance and sustainability goals.

Output Management helps meet compliance requirements through complete traceability and centralized documentation. Automated processes enable companies to reliably fulfill regulatory obligations (e.g. GDPR, GoBD) and provide evidence in case of audits.

Companies with high communication volumes benefit the most—such as insurance providers, banks, energy suppliers, telecom companies, public administrations, and the healthcare sector.

Is integration with existing systems possible?

Yes – modern Output Management systems offer open interfaces and can be seamlessly integrated into existing ERP, CRM, DMS, or legacy systems.

Can Output Management help reduce paper usage and CO₂ emissions?

Absolutely. By prioritizing digital communication, bundling mailings, optimizing postage costs, and ensuring transparent control, the ecological footprint can be significantly reduced. Common sustainability targets in Output Management or corporate communication may include:

  • Reducing paper consumption (e.g. “50% fewer printouts by 2026”)
  • Increasing the digital communication rate (e.g. “At least 80% of customer communication is digital”)
  • Saving CO₂ emissions through optimized mailing and printing processes
  • Complying with legal environmental regulations such as CSR Directive, EU Taxonomy, or Supply Chain Act

 

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