Central Processing of Office Documents
Achieving greater productivity and process reliability was the primary reason for WWK Lebensversicherungen to embed its individual correspondence in batch processing. The central hub is an output management system (OMS) that "cooperates" with the software DocBridge® FileCab, which collects all locally created correspondence, validates and transfers it to the OMS. A plausibility check is integrated into the workflow so that the agent's risk of creating faulty documents tends to zero.
Since these structures were established, processing times in the individual departments have dropped dramatically. The WWK Lebensversicherung anticipates a return on investment (ROI) within 12 months. Find out how it works and read the case study in our white paper