Compart - Document- and Output-Management

Omnichannel
Customer Communication:
Digital First Strategy

New added value in customer communication
through modern omnichannel platforms.

Open to New Media

Scalable architecture creates the requirements for easy, seamless integration of new communication channels.

Data Exchange in All Directions

A central platform connects the document-relevant IT systems with all conceivable communication channels and thus enables mutual data exchange.

Cloud Computing

The procurement of IT resources on demand ("Pay As You Go") increases flexibility (production peaks) and transparency (variable/fixed costs).

Flexibility

The digital-first approach in document creation enables the uncomplicated, fast switch between classic (paper-based) and digital communication.

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Why Digital First?

Omnichannel communication platforms, which are actually intended to create new value for companies, have important requirements to meet. The provision of multilingual, rules-compliant, barrier-free documents, which are automatically sent on all communication channels available today according to the recipient's wishes, is a key criterion.

This is opposed by the predominant method of document creation in many companies, which is still based on the 8.5x11 or A4 page format as the standard; extremely unfavorable conditions for dispatch via modern electronic channels.

Omnichannel-capable and Barrier-free

Why not create documents from the outset in such a way that they are omnichannel-capable and barrier-free per se and can be output in any language if desired?

The ultimate goal is to make the entire document processing process as convenient as possible for the company despite increasing complexity (personalization, multilingualism, omnichannel capability).

Find out more in the white paper "Turning Vision into Reality: Implementing Digital-First Omnichannel Customer Communication", which is available as a free download above.

What's the big deal?

Omnichannel capability

Omnichannel capability

1. Detaching from a given page format
2. Content for print, web and mobile from a single source
3. Centralization of shipping

Personalization and multilingualism

Personalization and multilingualism

Creation of internationalized documents with dynamic (variable) contents by storing rules of language and business logic

Accessibility

Accessibility

Increase customer loyalty while meeting regulatory requirements by creating publicly accessible content

Performance

Performance

Acceleration of the entire document lifecycle through the use of digital technologies - from document input through processing to outgoing mail

DocBridge® Impress: Document Creation Made Easy

Watch the video to see how easy it is to create documents optimized for omnichannel customer communications with DocBridge® Impress - documents for all channels thanks to HTML5-based technology..

Our Software: Main Functions and Concept

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Architecture and Components

DocBridge® Impress

The architecture of DocBridge® Impress separates design and composition. The web-based editor (Impress Designer) and the actual composition engine (Impress Engine) can be used in concert or separately. Thus, depending on the application scenario the components can be shared or a direct connection between the Impress Engine and existing applications can be realized via web services.

Document Composition with DocBridge Impress

DocBridge® Impress Designer

With this tool, the user (e.g. text administrator) designs the document (template) via an intuitive user interface and, if required, supplements it with information on the layout for the digital channels or the print output.

The user can define rules for the business logic and determine whether the document should be generally accessible (accessibility according to WCAG standard PDF/UA) and in which languages it should be available.

Also possible:
  • Insertion of a variety of supported barcodes and control characters (OCR, OMR, IT franking)
  • Preview of the document for all conceivable output channels
  • Conversion to desired target formats - any format supported by Compart is possible (HTML, PDF including specifics, ZUGFeRD, AFP, PCL, PostScript etc.)
  • Transfer to other DocBridge® products such as DocBridge® Pilot for further processing and dispatch via the corresponding channels (paper, web, smartphone, tablet, fax, archive)

DocBridge® Impress Engine

The Impress Engine merges the templates created in the Designer or already available elsewhere with the variable data ("raw data") from business applications and creates the finished documents using the defined rules and the provided resources (images, text modules, etc.).

These can be transferred to other DocBridge® products, such as DocBridge® Pilot, for further processing and distribution or dispatch on the desired channels. Of course, storage in archive systems or return to a business application is also possible.

Functionality

What are the Strengths of DocBridge® Impress?

  • Intuitive document creation
    in the web-based DocBridge® Impress Designer
  • Template creation
    in HTML5 standard
  • Extensible preview
    for different output channels and devices already during creation (different paper formats, browsers, smartphone and tablet types)
  • Easy integration
    of variable data from the file system or third-party applications e.g. via web services
  • Control of language and business logic
    via graphical user interface or directly in the HTML source code
  • Consideration
    of all necessary functions including barcodes and impositioning

Users

Clerk

uses the templates provided to create and send everyday customer communication efficiently and error-free.

Text Administrator

knows the business processes and defines text modules based on them and the basic rules for communication.

Document Designer

designs the templates interactively in Impress Designer or directly as HTML5 and makes them available to the text administrators from the specialist departments.

Supported Formats

Supported Formats

  • AFP
  • HTML
  • PostScript
  • SVG
  • Grid format
  • PDF
  • PCL 6
  • IPDS
  • PCL 5
  • (s. Compart Matrix)
Compart Matrix

A complete overview of supported input and output formats is provided in the Compart Matrix.

Compart Matrix

DocBridge Demo

Request Your Private Demo

Experience the strengths of DocBridge® Impress in a live demo.

Please fill out the form on the next page and we will get in touch with you:

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Digital First: Customer Communication via Omnichannel Platforms

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