Output Management As the Hub for Customer Communication
Harald Grumser, CEO Compart
The demands in document logistics are rising constantly. Both color print and white paper solutions often conceal underestimated complexity.
Electronic channels demand more intelligent documents. Channel conform preparation of documents forces the formulation of complete new process chains. The strict segmentation between business applications and dispatch is still not satisfactorily resolved even in large Enterprises today.
The presentation describes actual and foreseeable interfaces of all customer communication as an integral IT discipline and calls for the logical step to revaluate the classic print center as a natural competence center for customer communication.
Harald Grumser is Chairman and Chief Executive Officer for Compart AG. Harald co-founded Compart and has served as Chief Executive Officer since the company’s launch in 1992. Early in his career, Harald worked both in software development and publishing. Renowned as an expert on the new topic of PCs and microprocessors, he was widely published throughout Europe in technology publications. He then moved to IBM, where he managed a Europewide PC project for several years before becoming PC Application Manager for SOFTPRO GmbH, a Böblingen-based software company.