ePostSelect: The Customer Selects His Preferred Method of Sending
Alexander Schäfer, Swiss Post
Robert Reichmuth, Docucom
Abstract
The presentation describes the challenges and opportunities faced by the Swiss Post due to an ever changing communication society, influenced by megatrends. A study of the UPU (Universal Postal Union) from December 2011 declared the Swiss Post to be right at the forefront of “e-services”. In order to establish sustainable innovation and the resulting customer solution, the Swiss Post Solutions (SPS) has positioned itself internationally and planned for growth.
By means of examples from the SPS solution and product portfolio, the presentation will show the possibilities for process optimization to be found at the interface of physical and digital communication.
A case study in partnership with docucom – a Compart Premium Partner in Switzerland – will demonstrate how Deutsche Bahn together with SPS overcame the challenges of a hybrid output communication solution.
Alexander Schäfer
Mr. Schäfer is an experienced Sales Manager with over 20 years experience in various leading positions in the print, dialogue marketing and document output sectors. His specialist expertise lies in the area of IT and production process optimization for document creation, production, porto-optimized dispatch and the integration of secured electronic communication. Strategy development, the design and implementation of operational business models as well as the coordination of international customer projects further enhance his profile.
As member of the executive team, Alexander Schäfer is responsible for the commercial document output activities of SPS relating to the market strategy for Secure & Hybrid Mail constellations (Inca-Mail, De-Mail). In Germany, he represents the ePostProduct House and the SwissSign AG of the Swiss Post.
Robert Reichmuth
Robert Reichmuth, Managing Director of Docucom AG, has been in the document and output management industry for over 20 years. His customers are mid and large sized banks, insurance companies and service companies.
For many years his focus has been on the various areas of document output management, concentrating on the challenging control of processes for documents as the centre piece between delivery applications and the classic output channels such as print, archive and more and more electronic media.