Complex Processes Effectively and Quickly Implemented: Output Factory at RBS Coutts Bank
Ulrich Battran, RBS Coutts Bank Ltd
Robert Reichmuth, Docucom AG
In 2009 RBS Coutts undertook a two-stage implementation of DocBridge Pilot. With the new "Output Factory" an exceptionally demanding output management process-control system was introduced in a very short time. This key system was not just the hub for central print, but also serves various electronic channels such archive, eBanking, Fax and more.
Ulrich Battran is in charge of IT Business Applications - Wealth Management at RBS Coutts Bank AG. Since the core banking system "Avaloq" has been launched in 2009/2010, he is responsible for the output-, portfolio- and customer releationship management. The opportinities of a modern output management system have convinced the bank and led to a succesful launch in 2009/2010.
Robert Reichmuth, managing director of the Docucom AG, is serving in the field of document- and output management for 20 years. His customers are medium and large banks, insurance companies and service providers. He is concentrating on common standards in the field of print- and document formats for years. For him, to merge and combine transactional printing and design, is the challenge for the industry in the area of output management.